Table of Contents
- 1. Welcome Aboard: Acceptance of Terms
- 2. Charting Our Course: Website Use
- 3. Your Vessel’s Inventory: Products & Services
- 4. Plotting Your Purchase: Orders & Payments
- 5. Setting Sail: Shipping & Delivery
- 6. Changing Course: Returns, Exchanges & Refunds
- 7. Navigating Responsibilities: User Obligations
- 8. Our Ship’s Log: Intellectual Property
- 9. Weathering Storms: Liability Limitations
- 10. International Waters: Governing Law
- 11. Course Corrections: Policy Changes
- 12. Sending Signals: Contact Information
1. Welcome Aboard: Acceptance of Terms
Welcome to NVN Marine Shop (“we,” “us,” “our”). By accessing our website at nvn-marines.com and making purchases, you (“Customer,” “you,” “your”) agree to be bound by these Terms and Conditions. These terms govern your use of our website and all transactions conducted through it.
Fair Winds Notice: Please read these terms carefully before using our website or making a purchase. If you disagree with any part of these terms, you may not access our website or use our services.
We reserve the right to update these terms at any time. Continued use of our website after changes constitutes acceptance of the revised terms.
2. Charting Our Course: Website Use
Our website is designed for marine enthusiasts, adventurers, and professionals seeking quality equipment for communication, hunting & fishing, marine hardware, navigation, safety, outdoor activities, and sailing.
Eligibility
You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age to form a binding contract.
Account Responsibility
If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Navigation Tip: We strive to provide accurate product information, but occasionally errors may occur. We reserve the right to correct any errors and to update information at any time without prior notice.
3. Your Vessel’s Inventory: Products & Services
NVN Marine Shop specializes in high-performance, durable marine and outdoor equipment designed for adventurers who demand reliability on the water.
Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and provide a refund or alternative options.
Product Descriptions
We make every effort to display product colors, features, specifications, and details as accurately as possible. However, the actual colors and details you see may vary based on your device display.
Non-Returnable Items
For safety, compliance, and practicality, certain items cannot be returned unless defective upon arrival:
- Marine Safety Equipment: Opened or used safety items (e.g., flares, EPIRBs, first aid kits) due to regulatory compliance
- Personalized/Custom Items: Products modified, engraved, or cut to specific specifications
- Software/Digital Products: Once license key is accessed or downloaded
- Clearance/Final Sale Items: Explicitly marked at time of purchase
4. Plotting Your Purchase: Orders & Payments
Order Process
When you place an order, you are making an offer to purchase products under these terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
Pricing
All prices are in US Dollars (USD). We reserve the right to change prices at any time without notice. However, price changes will not affect orders already confirmed.
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Secure Docking: All payment transactions are processed through secure, encrypted channels. We do not store your complete payment card details on our servers.
Order Confirmation
After placing an order, you will receive an email confirmation. This confirmation represents our acceptance of your order and forms a contract between you and NVN Marine Shop.
Sales Regions
We ship to most global destinations, excluding some remote areas and specific regions in Asia. By placing an order, you confirm that you are located in an area we service.
5. Setting Sail: Shipping & Delivery
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive tracking information once your order ships from our warehouse in Jacksonville, FL.
Shipping Methods
We offer two shipping options:
Standard Shipping: Via DHL or FedEx – $12.95 – Estimated delivery 10-15 business days after processing (excluding customs)
Free Shipping: Via EMS – Free on orders over $50 – Estimated delivery 15-25 business days after processing (excluding customs)
Delivery Estimates
Delivery times are estimates only. Factors like customs clearance, weather, and local holidays can affect final delivery. We are not liable for delays caused by third-party carriers or customs authorities.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees. These are not included in our shipping charges and are the responsibility of the recipient.
Risk of Loss
All items purchased from NVN Marine Shop are delivered by third-party carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Changing Course: Returns, Exchanges & Refunds
Return Window
You have 15 days from the date you receive your order to initiate a return or exchange.
Return Conditions
To be eligible for a return or exchange, items must be:
- Unused and in original condition
- In the original packaging with all tags, manuals, and accessories
- Accompanied by the original receipt or proof of purchase
Return Process
Our return process follows these steps:
- Contact our support crew at [email protected] within 15 days of receipt
- Receive a Return Authorization Number (RMA#) and instructions
- Securely pack the item with all original contents and documentation
- Ship to: NVN Marine Shop – Returns, 2083 Brannon Avenue, Jacksonville, FL 32256, USA
- We inspect the returned item (3-5 business days)
- Refund or exchange is processed
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable and insured shipping service.
Refunds
Once your return is approved, refunds are processed to your original payment method:
- Credit/Debit Cards & PayPal: Refunds appear within 5-10 business days after processing
- Refunds are issued in the original purchase currency
- International transaction fees we initially absorbed may be deducted from refunds
Defective Items
If you receive a defective item, contact us immediately at [email protected]. We will arrange a warranty replacement or repair and cover all associated shipping costs.
7. Navigating Responsibilities: User Obligations
As a user of NVN Marine Shop, you agree to:
- Provide accurate, current, and complete information during registration and checkout
- Maintain the security of your account credentials
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to any part of the website
- Not interfere with or