Welcome back, Captains and Crew. At NVN Marine Shop, we don’t just sell gear—we equip adventures. Our commitment to performance and durability extends beyond the purchase. This guide provides clear navigation through our shipping and returns processes, designed with the same reliability you expect from your marine instruments.
Part 1: Shipping Your Gear – Getting You on the Water
We dispatch orders from our logistics hub in Jacksonville, FL, to adventurers across the globe*.
⏱️ Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking notification once your order sets sail from our warehouse.
🌍 Shipping Regions
We ship worldwide!*
*Excluding some remote areas and specific regions in Asia. Contact us if unsure about delivery to your port.
Shipping Methods & Timelines
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After processing & excluding customs) |
Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster, tracked delivery for essential gear. |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Cost-effective delivery for non-urgent orders. |
Navigation Note: Delivery times are estimates. Factors like customs clearance, weather, and local holidays can affect final delivery. Always track your shipment using the link provided.
Part 2: Returns & Exchanges – Correcting Your Course
We stand behind our products. If an item isn’t the perfect fit for your voyage, here’s our straightforward process.
📅 Return Window
15 Days from the date you receive your order.
✅ Condition
Items must be unused, in original packaging, with all tags, manuals, and accessories.
🔄 Process
Contact Support → Get RMA# → Ship Back → Inspection → Refund/Exchange.
The Detailed Voyage: Step-by-Step Return Process
Step 1: Drop Anchor & Contact Support (Within 15 Days)
Email our support crew at [email protected] within the 15-day window. Use the template below to ensure swift service.
Step 2: Secure Your Cargo & Ship It Back
After receiving your Return Authorization Number (RMA#) and instructions:
- Pack Securely: Use the original packaging with all contents.
- Include Documentation: Place a copy of your order confirmation or the RMA email inside the box.
- Ship to Home Port:
NVN Marine Shop – Returns
2083 Brannon Avenue
Jacksonville, FL 32256
United States
Shipping Cost: The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable and insured service.
Step 3: We Inspect & Process
Our crew will inspect the returned item upon arrival. This process typically takes 3-5 business days.
Step 4: Refund or Exchange Sets Sail
- For Refunds: Once approved, your refund is processed to your original payment method.
- Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Refunds appear within 5-10 business days after processing, depending on your financial institution.
- For Exchanges: The replacement item ships via your chosen method once the return is approved. If out of stock, we will issue a refund or discuss alternatives.
⚠️ Items That Must Stay Onboard (Non-Returnable)
For safety, compliance, and practicality, the following items from our categories cannot be returned or exchanged unless defective upon arrival:
- Marine Safety Equipment: Opened or used safety items (e.g., certain flares, EPIRBs, first aid kits) due to regulatory compliance. (If sealed and unused, please contact us.)
- Personalized or Custom-Ordered Items: Any product modified, engraved, or cut to specific specifications.
- Software or Digital Navigation Products: Once the license key is accessed or downloaded.
- Clearance or Final Sale Items: Explicitly marked at the time of purchase.
Defective Items: Contact us immediately at [email protected]. We will arrange a warranty replacement or repair and cover all associated shipping costs.
For Our Global Crew: International Returns
- You are responsible for return shipping costs, customs duties, or taxes incurred.
- Refunds are issued in the original purchase currency, minus any non-refundable international transaction fees we initially absorbed.
- Please mark the package as “Returned Goods” to help avoid import duties on our end.
Need to Plot a Different Course?
Our support crew is on deck to help navigate any questions. Reach out before initiating a return if unsure.
Email: [email protected]
Mail: NVN Marine Shop, 2083 Brannon Avenue, Jacksonville, FL 32256, United States
We appreciate you choosing NVN Marine Shop as your outfitter. Fair winds and following seas!