Welcome back, Captains and Crew. At NVN Marine Shop, we equip your adventures with gear built for performance and durability. We stand behind our products with the same confidence you place in your vessel. However, we understand that sometimes an item may not be the perfect fit for your needs. This policy outlines our straightforward process for returns and exchanges, designed with the same clarity and reliability you expect from marine navigation.

Navigation Note: Like checking the weather before departure, reviewing this policy ensures you know what to expect. Our goal is to make any return or exchange process as efficient as plotting a direct course home.

Our Policy at a Glance

Window 15 Days from the date you receive your order.
Condition Items must be unused, in original packaging, with all tags and accessories.
Process Initiate a return via email, ship the item back, receive your refund or exchange.

The Detailed Voyage: Step-by-Step Process

Step 1: Drop Anchor & Contact Support (Within 15 Days)

Before returning to port, please email our support crew at [email protected] within 15 days of receiving your order. Include the following details in your request (a template is provided below for your convenience).

Step 2: Secure Your Cargo & Ship It Back

Once we authorize your return, you’ll receive a Return Authorization Number (RMA#) and instructions.

  • Pack Securely: Repack the item in its original packaging, including all manuals, parts, and accessories.
  • Include Documentation: Print and enclose a copy of your order confirmation or the RMA email inside the box.
  • Ship to Home Port: Send the package to our logistics hub at:

    NVN Marine Shop – Returns
    2083 Brannon Avenue
    Jacksonville, FL 32256
    United States
  • Shipping Cost: The customer is responsible for the cost of return shipping unless the return is due to our error (wrong or defective item). We recommend using a trackable and insured service.

Step 3: We Inspect & Process

Upon receipt, our crew will inspect the returned item to ensure it meets our return conditions. This process typically takes 3-5 business days.

Step 4: Refund or Exchange Sets Sail

For Refunds: Once approved, your refund will be processed to your original payment method.

  • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Refunds appear within 5-10 business days after processing, depending on your financial institution.
For Exchanges: We will ship the replacement item via your chosen shipping method once the return is approved. If the desired item is out of stock, we will issue a refund or discuss an alternative.

Request Template: Signal for Assistance

Use this template to ensure your request has all the necessary information for a swift response.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear NVN Marine Shop Support Crew, I would like to request a [Return / Exchange] for my order. Order Number: [Please provide] Date of Delivery: [Date you received the package] Item(s) for Return/Exchange: [Product Name & SKU if available] Reason for Return/Exchange: [e.g., Incorrect size, changed mind, defective part] I confirm the item(s) are unused, in the original packaging with all accessories and tags attached. Please provide the Return Authorization Number and any specific instructions. My preferred resolution is: [ ] Refund to original payment method. [ ] Exchange for: [Product Name & SKU]. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Items That Must Stay Onboard (Non-Returnable)

For the safety and integrity of our specialized gear, certain items cannot be returned or exchanged unless defective upon arrival. Based on our product categories, this includes:

  • Marine Safety Equipment: Opened or used safety items (e.g., certain flares, EPIRBs, first aid kits) due to regulatory and safety compliance. (If sealed and unused, please contact us.)
  • Personalized or Custom-Ordered Items: Any product modified, engraved, or cut to specific specifications.
  • Software or Digital Navigation Products: Once the license key is accessed or downloaded.
  • Clearance or Final Sale Items: These will be explicitly marked at the time of purchase.

Defective Items: If you receive a faulty product, contact us immediately at [email protected]. We will arrange a replacement or repair under our warranty, and cover the associated shipping costs.

International Returns (For Our Global Crew)

As we serve adventurers worldwide, please note for international returns:

  • You are responsible for any return shipping costs, customs duties, or taxes incurred during the return process.
  • Refunds will be issued in the original currency of the purchase, minus any non-refundable international transaction fees that were initially absorbed by us.
  • Please mark the package as “Returned Goods” to help avoid import duties on our end.

Need to Plot a Different Course?

Our support crew is on deck to help you navigate any questions. Reach out before initiating a return if you’re unsure.

Email: [email protected]
Mail: NVN Marine Shop, 2083 Brannon Avenue, Jacksonville, FL 32256, United States

We appreciate you choosing NVN Marine Shop as your outfitter. Fair winds and following seas!

© NVN Marine Shop. All rights reserved. | Your trusted partner on the water.

This Returns & Exchanges Policy is effective as of .

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