Faq

About NVN Marine Shop

NVN Marine Shop is your premier source for high-quality marine and outdoor equipment. We specialize in corrosion-resistant, marine-grade hardware, expert-approved navigation tools, safety gear, and adventure-ready outdoor products from trusted brands like Garmin, Raymarine, and Lowrance. Our mission is to deliver reliability, clarity, and value—from our products to your doorstep.

Frequently Asked Questions

Products & Orders

What types of products do you sell?

We offer a curated selection across seven main categories: Communication, Hunting & Fishing, Marine Hardware, Marine Navigation, Marine Safety, Outdoor, and Sailing. Our focus is on durable, reliable equipment suited for marine environments and outdoor adventures.

Are your products suitable for saltwater use?

Absolutely. We prioritize marine-grade, corrosion-resistant materials in our hardware and equipment selections. Products are chosen to withstand harsh marine conditions, ensuring longevity and reliability on your voyages.

How do I place an order?

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. You’ll receive an order confirmation via email once your purchase is complete.

Shipping & Delivery

Where do you ship to?

We are proud to offer global delivery to boat owners, anglers, and enthusiasts worldwide. However, we currently cannot ship to some parts of Asia and specific remote regions. Please check our detailed Shipping Policy for country-specific information.

What shipping options do you offer?

We offer two clear, reliable options:

1. Standard Shipping (Fast & Tracked):
– Carrier: DHL or FedEx
– Cost: Flat rate of $12.95 USD
– Timeline: 10-15 business days after dispatch (plus 1-2 days order processing).
– Best for: Time-sensitive gear needs with full tracking.

2. Free Shipping (Economical & Reliable):
– Carrier: EMS
– Cost: FREE on all orders over $50 USD.
– Timeline: 15-25 business days after dispatch (plus 1-2 days order processing).
– Best for: Planned upgrades, non-urgent parts, or larger orders.

How long does order processing take?

All orders are processed and prepared for shipment within 1-2 business days before being handed to the carrier.

Will I have to pay customs or import duties?

Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our item prices or shipping costs. We recommend checking with your local customs office for estimates.

Payments & Pricing

What payment methods do you accept?

We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to ensure all your financial information is protected.

Are the prices on the website final?

All product prices listed are in USD. They do not include potential customs duties, taxes, or fees that may be applied by your country upon import.

Returns & Exchanges

What is your return policy?

Confidence in your gear is paramount. We offer a straightforward return policy:
– Return Window: 15 days from the date you receive your order.
– Condition: Items must be returned in new, unused condition with all original packaging, tags, and accessories.
– Process: To initiate a return, please contact our support team at [email protected]. We will provide you with return instructions and the appropriate address.
– Costs: Return shipping costs are the customer’s responsibility, unless the item is faulty or we sent the incorrect product.

What if my item is defective or incorrect?

If you receive a faulty item or one that doesn’t match your order, please contact us immediately at [email protected]. We will cover the return shipping costs and expedite a replacement or refund for you.

How long does a refund take?

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider’s policies.

Account & Support

How can I contact customer service?

Our crew is always here to help! For questions regarding delivery, orders, or products, please email us at: [email protected]. We strive to respond to all inquiries within 24-48 business hours.

Where is NVN Marine Shop located?

Our headquarters and operations are based at:
NVN Marine Shop | 2083 Brannon Avenue, Jacksonville, US 32256

Do you have a physical store I can visit?

Currently, we operate as an online-only retailer. This allows us to offer a wider selection, competitive pricing, and efficient global delivery directly to your port of call or doorstep.

Still Have Questions?

Our dedicated support crew is ready to assist you with any aspect of your maritime or outdoor adventure planning.

Email us at: [email protected]

We look forward to helping you equip for your journey.

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